Data
Retention
Policy

This policy sets out how long Ajeris keeps each kind of data and how it is deleted. We keep what is useful for your agent to work for you, delete the rest on a timer, and delete everything when you ask. The same schedule appears in our privacy policy at ajeris.com/privacy.

In our own database:

• ◆Conversations: Until you delete your account. To delete your history and keep your account, email hi@ajeris.com.
• ◆Memories: Until you change or forget them. A corrected memory replaces the old one, and beyond 150 memories the least used are dropped.
• ◆Mail index: Messages older than one year drop out, and so do messages you delete from your mailbox. The whole index is deleted when you disconnect that mailbox or delete its data.
• ◆Meetings (transcripts and recaps): Until you delete that calendar's data or your account.
• ◆Vault and connections: Until you remove them, disconnect, or delete your account.
• ◆Photos, documents and media: Files you send and files Ajeris sends you: 24 hours by default. Voice memos: 7 days. Images on Ajeris Business guide pages: 1 year.
• ◆Text taken from documents you send: 48 hours.
• ◆Long replies sent as a link: 7 days.
• ◆Pages and files Ajeris makes for you: 90 days after the last edit.
• ◆Shared locations: Deleted 24 hours after the share link expires. A saved home address stays until you change or delete it.
• ◆Finished tasks: 30 days after they are done or dropped.
• ◆Notifications from connected services (GitHub, HubSpot, Shopify, Square): GitHub: 7 days. Others: 30 days.
• ◆Message text in our cost records: Removed after 30 days. The record of cost and timing stays, without the text.
• ◆Service logs: Up to 30 days, at Railway. They hold no message content.
• ◆Database backups: Daily, weekly and monthly backups, each gone within 90 days.
• ◆One-time codes we issue: Deleted when they expire. Sign-in links stop working the moment they expire.

Some of the providers that run Ajeris keep their own copy for a limited time, including after you delete something or your account:

• ◆Anthropic: Requests: up to 30 days, or up to 2 years for content its safety systems flag. Files we upload for document work: deleted within about an hour. Files it makes for us: deleted right after we download them. Anything left in our file storage there for more than a day is removed. Files still waiting when you delete your account: within about 5 minutes, retried until Anthropic confirms.
• ◆OpenAI: No copy kept.
• ◆Recall.ai: Recordings made from October 3, 2026: deleted once Ajeris has saved the transcript, and at most 48 hours after the meeting. When you delete your account or that calendar's meeting data: within about 5 minutes, retried until Recall confirms.
• ◆Deepgram: Only while transcribing.
• ◆Twilio: Up to 13 months.
• ◆ElevenLabs: Call records up to 2 years by default. A cloned voice is deleted within 30 days of removing it.
• ◆Kernel: Your browser profile is deleted when you delete your account.
• ◆Resend: 30 days.
• ◆Stripe: Payment records as the law requires. When you delete your account we ask Stripe to delete your customer record.
• ◆Railway: Service logs up to 30 days; backups within 90 days.
• ◆WhatsApp, Telegram and Slack: Messages you sent there stay in those apps, under their own terms.

Every provider, what it receives and where it processes data is listed in the privacy policy.

You can delete your data yourself, at any time, from Preferences on your Ajeris manage page (ask your agent for the link), or in chat:

• ◆Forget any memory: tell your agent what to forget.
• ◆Disconnect a connected service: deletes its sign-in and its mail index, and revokes our access at the provider where the provider allows it.
• ◆Delete what Ajeris stored from a connected service, such as its mail index and the meetings found on its calendar, without disconnecting it.
• ◆Delete your location data: every location you shared, your saved home address, and the coordinates inside past messages.
• ◆Delete your account: everything in our database is deleted as soon as you confirm. We revoke your connections at the provider where possible, delete your Stripe customer record and your hosted-browser profile, and have Recall.ai and Anthropic delete the copies they hold, within about 5 minutes and retried until each confirms. Backups expire within 90 days.

To delete your conversation history without closing your account, or for any other request, email hi@ajeris.com.

This policy is reviewed annually, whenever a retention period changes, and before any new provider receives personal data.

Next scheduled review: October 2027.

Questions about retention, deletion, or data rights: hi@ajeris.com.